Shipping Costs First Exchange (Shipping to Our Facility): Shipping costs for your first exchange back to our warehouse are FREE. Return Shipping (New Product to Customer): Shipping costs to send the replacement product are the customer's responsibility. Subsequent Exchanges: Shipping fees for additional exchanges beyond the first are the customer's responsibility in both directions.
Defective Products Defect Reporting Timeframe: Exchanges for defects must be reported within 90 days from the date of receipt. How to Report: Submit your request through our returns portal, select the defective item, upload a photo clearly showing the defect, and wait up to 48 business hours for our analysis. Defect Resolution: JM Farma will cover return shipping costs for defective items. Once received, inspection will be completed within 5 business days. You will receive either a replacement product (shipping included) or a refund/store credit for the item value plus original shipping.
General Requirements for Exchange Eligibility Items must be unused, clean, odor-free, and unaltered. All tags and labels must be attached and intact. Products must be sent with the invoice or packing slip. Prior authorization is required — unauthorized returns will not be accepted. Requests must be made within the specified timeframe.
Non-Returnable Items Used, soiled, or modified products. Items with removed tags or labels. Products with odors. Items returned without prior authorization. Returns requested after the deadline.
Refund Process Inspection Timeline: Completed within 5 business days of receiving your return. Credit Card: Refunds credited to the original card within 5–10 business days. Store Credit: You may opt for store credit with a 10% bonus, valid for 6 months from issue date.
Quality Guarantee All JM Farma products come with a 90-day warranty against manufacturing defects, covering formulation defects, packaging issues, abnormal texture or color changes, and product performance not as described — when caused by manufacturing error and not improper use.
Right to Cancel You have 7 days from receipt to cancel your purchase without justification. A full refund including original shipping costs will be issued, provided the product meets return conditions.
Customer Support 📧 Email: jmfarma@jmfarma.com.br 📞 Phone: +55 11 4022-0621
